Warranty & support
What you and your customers can rely on after the install, and how support works.
Warranty at a glance
- 10-year warranty on the Sunpura all-in-one units.
- LiFePO4 cells rated for long cycle life (8,000 cycles on the S2400; the S6000-series 314 Ah cells are rated up to 10,000 cycles, measured at their stated C-rate).
- Warranty terms cover the integrated unit as a whole, not separate component warranties.
Full written warranty terms and conditions accompany each product. For the exact document that applies to a specific model or project, contact us.
How support works
Sunpura is distributed for Africa by JoJo Energy B.V., with in-country support building around the October launch. Installers get a single point of contact for technical questions, commissioning help and returns, rather than chasing separate inverter and battery suppliers.
Returns and RMA
If a unit needs to be returned, the RMA process runs through your distributor contact. Because the product is one integrated unit, there is one process to follow rather than diagnosing which of several components is at fault. Your distributor contact walks you through it.
Registering a system
Product registration and monitoring run through the Sunpura HOME app (Wi-Fi or Bluetooth), which also gives the homeowner and installer visibility of performance and state of charge.
Have a warranty or support question?
Ask us directly and we will point you to the right document or contact.